Smarter Content UK

Agenda

Smarter Content Uk

Tuesday 14th May 2013

Successful organisations understand the power of content. However, many face challenges in deriving critical business insight from the information trapped in their content and using that unique insight to their advantage.

Join us at IBM Smarter Content UK 2013 . Discover how IBM enterprise content management (ECM) tools, strategies, methods and capabilities can help you make your content more accessible to drive better business outcomes.

Choose from various IT-­ and business-­focused sessions, and discover how ECM solutions can help you:

Learn how to transform your business by unleashing content and better connecting people to the right information. Join Industry experts and executives from IBM to understand what your peers are doing today. Hear from our customers and our solution provider community … all sharing the very latest enterprise content management tools, strategies, methods and success stories.

Registration is now closed.

Southbank, United Kingdom

IBM
Upper Ground
Southbank
London
SE1 9PZ
United Kingdom

Agenda
Time Description
09.30 Arrival & Registration
10.00 Welcome & Introduction - Jeremy Cordingley, ECM Business Unit Executive, IBM
10.10 Smarter Content solutions for new insights and better business outcomes
John Greene - WW ECM Product & Strategy, IBM
11.10 Coffee Break & Solution Showcase
Agenda
Time Breakout Session 1 Breakout Session 2 Breakout Session 3
11.30 Deepen Customer Relationships
Listening to the voice of the customer is key to staying ahead of the competition, but hearing the voice of the customer in today's noisy, multi-channel, social world is increasingly difficult. Discover how IBM's Analytics platform allows you to access and analyse customer sentiment from review sites, social media, emails and other unstructured data sources, and then use that insight to build a personalized dialogue with the customer, deepen customer relationships, increase revenue and reduce costs
Putting Paper to Work
Today's business needs the agility to handle all types of communication including traditional paper forms in an intelligent and efficient manner as part of any business improvement. Capture of the content anywhere it exists, an ability to extract key data and the automatic classification of that content will improve the efficiency of making the information available throughout the organization as quickly as possible and so improving the whole customer experience
Scott Blau, WW Director of Document Capture & Ben Davies, Datacap Technical Specialist, IBM
Gain work Efficiencies through Case
Traditional workflow applications have grown up and Case Management solutions allow the business process to be modelled to reflect the way we all work in today. Knowledge workers need to have tools to allow them to collaborate and use their expertise to ensure the right decision is made with the correct information by the appropriate person.
Michael Green, WW Offering Lead, ACM - IBM
12.10 Coffee Break & Solution Showcase
Agenda
Time Breakout Session 4 Breakout Session 5 Breakout Session 6
12.20 Optimising Fraud Investigations
As fraudsters become more sophisticated and the amount of data flowing into your enterprise grows, so does the threat of damage to your organisation's balance sheet, brand and reputation. Find out how IBM solutions are helping organisations cut the cost of fraud
Paul Clandillon, Solutions Development Manager, IBM
The Mobile Revolution
Why and How should you harness mobile power? The ubiquitous access to information through mobile devices and 24-hour on-line connectivity, is changing the way businesses use information and how they interact with their customers. Accessibility, security, compliance and effective marketing strategies, all have a new ally in mobile technologies. What's the best way to maximise the value, without introducing new risks
John Clifton - CTO Enterprise Content Management, UKI, IBM
Improving Information Economics
Legal, Compliance and Business requirements drive information governance decisions. How do organisations combine these drivers to make the best value-based decisions for their information lifecycle governance? Find out how our customers have dramatically reduced storage and litigation costs, by proactively and defensibly managing their information assets, based on business value
Roger Johnston - Information Lifecycle Governance Strategy Lead EMEA, IBM
13.00 Lunch & Solution Showcase
Agenda
Time Breakout Session 1 Breakout Session 2 Breakout Session 3
14.00 Deepen Customer Relationships
Listening to the voice of the customer is key to staying ahead of the competition, but hearing the voice of the customer in today's noisy, multi-channel, social world is increasingly difficult. Discover how IBM's Analytics platform allows you to access and analyse customer sentiment from review sites, social media, emails and other unstructured data sources, and then use that insight to build a personalized dialogue with the customer, deepen customer relationships, increase revenue and reduce costs
Putting Paper to Work
Today's business needs the agility to handle all types of communication including traditional paper forms in an intelligent and efficient manner as part of any business improvement. Capture of the content anywhere it exists, an ability to extract key data and the automatic classification of that content will improve the efficiency of making the information available throughout the organization as quickly as possible and so improving the whole customer experience
Scott Blau, WW Director of Document Capture & Ben Davies, Datacap Technical Specialist, IBM
Gain work Efficiencies through Case
Traditional workflow applications have grown up and Case Management solutions allow the business process to be modelled to reflect the way we all work in today. Knowledge workers need to have tools to allow them to collaborate and use their expertise to ensure the right decision is made with the correct information by the appropriate person.
Michael Green, WW Offering Lead, ACM - IBM
14.40 Coffee Break & Solution Showcase
Agenda
Time Breakout Session 4 Breakout Session 5 Breakout Session 6
14.50 Optimising Fraud Investigations
As fraudsters become more sophisticated and the amount of data flowing into your enterprise grows, so does the threat of damage to your organisation's balance sheet, brand and reputation. Find out how IBM solutions are helping organisations cut the cost of fraud
Paul Clandillon, Solutions Development Manager, IBM
The Mobile Revolution
Why and How should you harness mobile power? The ubiquitous access to information through mobile devices and 24-hour on-line connectivity, is changing the way businesses use information and how they interact with their customers. Accessibility, security, compliance and effective marketing strategies, all have a new ally in mobile technologies. What's the best way to maximise the value, without introducing new risks
John Clifton - CTO Enterprise Content Management, UKI, IBM
Improving Information Economics
Legal, Compliance and Business requirements drive information governance decisions. How do organisations combine these drivers to make the best value-based decisions for their information lifecycle governance? Find out how our customers have dramatically reduced storage and litigation costs, by proactively and defensibly managing their information assets, based on business value
Roger Johnston - Information Lifecycle Governance Strategy Lead EMEA, IBM
15.30 Networking Reception & Solution Showcase

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